CUSTOMER SERVICE: Customer service hours are Monday-Friday, 9:00 am – 5 pm EST. Orders must be submitted in writing. New England Party Supplies cannot be held responsible for delays due to incomplete purchase orders or payment issues. Order and shipping confirmations will be sent to the email address provided on the purchase order.
PRODUCTION TIME: Standard production times are as follows and begin AFTER proof approval:
5-7 working days – 1 color imprints, all crayons, and items made of plastic
10 working days – multiple color imprints, picture me books, and items made of fabric, metal or foam
15 working days – coloring books, decal medallion beads
Orders for unimprinted merchandise will ship within 24 hours. Orders must be received by 1pm to count for that day.
SHIPPING: Orders ship via UPS or FEDEX. New England Party Supplies cannot be held responsible for shipping delays caused by couriers, natural disasters, or anything else beyond our reasonable control. Shipping quotes are provided as a courtesy and are estimates only. New England Party Supplies cannot be held responsible for differences between actual shipping charges and estimated charges. Packaging information listed is subject to change at any time.
SPLIT SHIPMENTS: Add $10 (V) per location if more than two shipping destinations are required.
RETURNS: Claims must be made within 30 days of invoice and must be approved in advance by obtaining a return authorization number. Imprinted merchandise is not returnable. Blank merchandise will be accessed a 15% restocking fee. Glow products and headwear are not returnable.
SAMPLES: Samples of imprintable items under $1.65 (R ) are free of charge, provided customer gives their UPS or FEDEX shipper # for freight. New England Party Supplies cannot provide samples of items which we do not imprint. If you require a sample of a non-imprintable item, then a full pack must be purchased.
QUOTES: Please email or fax requests for large quantity or custom quotes.This is to ensure accuracy for both parties.
CO-OP PROGRAMS: Co-op programs will be granted end quantity pricing with purchase of the minimum quantity requirement. All other charges such as set ups, pms matches, etc are applicable. A copy of the catalog or website link with our product must be provided to qualify. Purchase orders must clearly state “Pricing per co-op program”. Accounts will be evaluated yearly to determine continued eligibility.
SET UP CHARGES: Orders will be accessed a set up charge of $50 (V) per color/ location with the exception of coloring books at $40 (V ) and 4 color process decal medallions at $90 (V).
MULTIPLE COLOR IMPRINTS: Catalog pricing includes a one color, one location imprint unless otherwise stated. Add $.25 (V) per piece for each additional color for all items except 4 Pack Crayons, which is $.12 (V ). Add $.30 (V ) per piece for each additional location. Add additional set up charges per color/location as described above.
PAYMENTS: We accept all major credit cards and company checks. Net 30 credit terms will be granted upon approval of credit references. A resale certificate is required for all states or sales tax may be added to orders.
LESS THAN MINIMUM: Add $25 (V) for 1/2 absolute minimum quantity. WOWLine reserves the right to exclude certain items.
CHANGE OF INK: Add $25 (V) per color.
ART PROOFS: Requests for art proofs must be stated on purchase order, add $10 (V). New England Party Supplies reserves the right to send a proof if artwork may print poorly. Proofs will be sent within 48 hours. Production time begins upon proof approval.
PRE-PRODUCTION PROOFS: Add $30 (V) plus all applicable set up and second color /location running charges. Production time begins after written approval of the preproduction sample.
ART REQUIREMENTS: If more than one color, please provide seperations and composites. Emailed EPS or AI files preferred. Our art department is PC based but will accept files if they meet all art requirements. Do not use word processing porgrams. Convert all art into outline or vector form. If not possible, all fonts must be included with art. Rastor art, such as photo, JPEG, TIFF, GIF, or QUARK and PAGEMAKER files are not acceptable. Please enclose a hard copy printout in black and white with orders to verify that the correct artwork was recieved. Artwork may be sent on CD or via email. Email artwork to firstname.lastname@example.org with the po # in the subject line. Orders will not be processed until usable artwork is recieved. Imprint size may vary based on the artwork provided.
ART CHARGES: $75 (V) per hour. Art charges may vary depending on the work needed. Please contact customer service to discuss your specific needs.
PMS MATCH: Add $40 (V) per color. New England Party Supplies stock colors are available at no charge and are as follows:
PMS 286C Blue
PMS 300C Blue
PMS 288C Blue
PMS 295C Blue
PMS 348C Green
PMS 526C Purple
PMS 423C Gray
PMS 208C Maroon
PMS 202C Burgundy
PMS 168C Brown
PMS 165C Orange
PMS 485C Red
PMS 185C Red
PMS 199C Red
PMS 118C Gold
PMS 871C Metallic Gold
PMS 877C Metallic Silver
PMS 213C Pink
PMS 3135C Turquoise
PMS 107C Yellow
REORDERS: Add $15 (V) per color/location plus standard second color/location running charges. Please refer to your previous purchase order number.
RUSH SERVICE: Orders allowing less than standard production will be accessed a rush charge. Please call for rates as they vary based on item and quantity.
OVERRUNS: New England Party Supplies reserves the right to ship 5-7% over/under quantity stated on purchase order. For exact quantities, add $15 (V).
CANCELLATIONS & CHANGES: Cancellation or changes to orders must be submitted in writing. Cancellations must be made well in advance to the scheduled ship date. Changes may result in delays to the original ship date. New England Party Supplies cannot be held responsible if a cancellation or change is sent after an order prints or ships.
DISCLAIMER: Prices are subject to change, however New England Party Supplies will request approval of price discrepencies before processing orders. Due to variances in the manufacturing process along with circumstances beyond our control, color and style of products may vary. In order to be compliant with federal laws, some products may have preprinted information such as country of origin or tracking numbers.